Returns and refunds
If a pair isn't right, send it back. You have 30 days from delivery to return any unworn item for a full refund of the purchase price.
What we need
- The item unworn and undamaged, with lenses unscratched
- Original pouch or case, and any packaging the item shipped in
- Your order number
Sunglasses that have clearly been worn outdoors, or lenses that are scratched, can't be resold and can't be refunded. Trying them on indoors to check the fit is fine and is the whole point of the window.
Return shipping
Return postage is paid by the customer, unless the item arrived faulty or we sent the wrong thing — in which case we cover it and you should contact us before shipping anything back.
We recommend a tracked service. Until a return reaches us it remains your responsibility, and we can't refund something that doesn't arrive.
How to start a return
Email Info@Hemp3D.com with your order number and what you'd like to return. We'll reply with the return address and confirm anything you need to know before you post it.
Refund timing
Refunds are issued to the original payment method within five business days of the return arriving and passing inspection. How quickly the money appears after that is down to your bank or card issuer, typically another three to ten business days.
Exchanges
The fastest route is to return the original for a refund and place a new order, so you aren't waiting on the return to arrive before the replacement ships.
Faulty items
A manufacturing fault is not a return — it's covered by our limited one-year frame warranty, which is separate from this 30-day window.
Questions: Info@Hemp3D.com