Talk to a person, not a ticket queue. It is a small operation — if you email during the day you will usually hear back the same day.
Reach us
Email — Info@Hemp3D.com
Phone — 402-796-1067
One address for everything — orders, warranty, wholesale, custom runs and press all reach the same inbox.
Questions?
- Order or delivery — include your order number in the form on this page and we can look it up straight away.
- Broken frame — see the limited warranty. Attach a photo and it usually resolves in one exchange.
- Returns — the returns policy covers the 30-day window and the condition items need to be in.
- Which lens should I buy? — every lens color is polarized and UV400, except the clear Blue Light Blocking lens on Aphrodite, Demeter, Hera and Hermes. The Grow Light Lens Guide covers the grow-room models, and the Blue Light page covers the indoor lens.
- Wholesale — see become a retailer, or just tell us roughly what quantity you have in mind.
- Group and bulk orders — group and bulk sales covers volume pricing from 25 units.
- Custom or branded runs — the custom page covers minimums and timing.
- Everything else — the FAQ answers the twenty-odd questions we get most.